PRIVACY
POLICY

We value transparency, privacy and responsible

data practices across every interaction with our studio.

Effective Date: 13 May 2026

At Alula Creative Studios (Pty) Ltd (“Alula”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or engage with our services.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Company or business information
  • Billing or invoicing details
  • Project enquiries or submitted content
  • Any other information you choose to provide

We may also automatically collect limited technical and usage information, including:

  • IP address
  • Browser and device information
  • Website activity and interactions
  • Referral sources
  • Cookies and analytics data

How We Use Information

We use collected information to:

  • Respond to enquiries and communicate with you
  • Provide creative, branding, design, strategy or related services
  • Process invoices and payments
  • Improve our website, services, and user experience
  • Maintain website functionality and security
  • Send relevant updates or marketing communications where permitted

We only collect and use information where reasonably necessary for legitimate business purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand user behaviour and enhance performance.

We may use trusted third-party services such as:

  • Google Analytics
  • Meta Pixel

You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Sharing of Information

We do not sell personal information.

We may share information with carefully selected third-party service providers that help us operate our business, including:

  • Website hosting providers
  • Payment processors
  • Analytics services
  • Communication platforms
  • Professional advisors

These providers may process information only where necessary to perform services on our behalf.

We may also disclose information where required by law, regulation, legal process, or to protect our rights, property or safety.

International Data Transfers

As part of operating a global business, information may be processed or stored in countries outside your own jurisdiction through trusted third-party platforms and service providers.

We take reasonable steps to ensure that personal information remains appropriately protected during such transfers.

Data Security

We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, disclosure, or alteration.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain information only for as long as reasonably necessary to:

  • Provide services
  • Comply with legal or financial obligations
  • Resolve disputes
  • Enforce agreements
  • Support legitimate business operations

Your Rights

Depending on your location and applicable laws, you may have rights relating to your personal information, including the right to:

  • Request access to your information
  • Request corrections or deletion
  • Object to certain processing activities
  • Withdraw consent where applicable
  • Request information about how your data is used

To make a privacy-related request, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites or external platforms. We are not responsible for the privacy practices, content or policies of those third parties.

We encourage users to review the privacy policies of any external websites they visit.

Children’s Privacy

Our services and website are not directed toward children, and we do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. Updated versions will be posted on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy or how information is handled, please contact:

Alula Creative Studios (Pty) Ltd.
Email: hello@alulacreativestudios.com
Website: www.alulacreativestudios.com